Refund policy

Returns for damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, defective or different from what you ordered, contact us within 14 days of delivery with your order number, a description of the issue and clear photos of the item and packaging.

Keep the item and original packaging while we review the request. Do not send a return without contacting us first; we will provide the correct return instructions and address if a return is needed. For a confirmed error or defect, we will arrange an appropriate replacement or refund and cover any required return shipping.

Change of mind

We do not accept returns solely because a scent does not suit your personal preference. Opened or used fragrances cannot be returned for a change of mind. This does not limit remedies for an incorrect, damaged or defective product or any rights that apply under law.

Refunds and cancellations

After a return or claim is approved, refunds are sent to the original payment method. Your bank or payment provider may need additional processing time before the funds appear.

To request a cancellation or address change, contact us promptly. We may be unable to change an order that has already been dispatched. Any cancellation terms that apply will be explained before a cancellation is processed.